Information We Collect

When you engage with our services, we collect information that helps us provide better testing process improvement solutions. Here's what we gather and why:

How We Use Your Information

We use your personal information primarily to deliver our testing process improvement services. Here are the specific ways we use your data:

Your contact information helps us respond to inquiries, schedule consultations, and maintain ongoing communication about your projects. We analyze project data to develop customized testing strategies and identify process improvements specific to your needs.

Communication records ensure consistency across our team and help us track project progress effectively. We also use aggregated usage data to enhance our website functionality and create better user experiences.

Data Sharing and Disclosure

We take a conservative approach to data sharing. FluxOnDataStream does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in these limited circumstances: with trusted service providers who assist in delivering our services (such as cloud hosting providers or email systems), when required by law or legal process, or if necessary to protect our legitimate business interests or the safety of our clients.

Any third-party service providers we work with are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. We've designed our processes to make exercising these rights straightforward:

• Access Right You can request a copy of the personal information we hold about you, including details about how we process it.
• Correction Right If any information we have is incorrect or incomplete, you can ask us to update or correct it.
• Deletion Right You can request deletion of your personal information, subject to certain legal and business requirements.
• Processing Restriction You can ask us to limit how we process your information in certain circumstances.
• Data Portability You can request your data in a structured, commonly-used format for transfer to another service provider.
• Withdrawal of Consent Where we process data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Security Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we implement strong security measures, no method of electronic transmission or storage is completely secure. We continuously monitor and update our security practices to address emerging threats and maintain the highest protection standards possible.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve any disputes.

When the retention period expires, we securely delete or anonymize your personal information using industry-standard data destruction methods.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather usage analytics. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

Changes to Privacy Practices

Minor updates, such as clarifications or administrative changes, may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

The effective date at the top of this policy indicates when it was last updated. Previous versions of our privacy policy are available upon request for your reference.